Privacy Policy

1. Overview

Aurellia ("we", "us", "our") respects your privacy. This policy explains what personal information we collect when you use our website, how we use it, and the choices you have.

2. Information We Collect

• Contact details you provide at checkout or via our contact form — name, email, phone number, and shipping/billing address.
• Order details — items purchased, order value, and order history.
• Account information, if you create one — including your saved addresses and wishlist.
• Technical information — such as IP address, browser type, and pages visited, collected automatically to help us operate and improve the site.

We do not collect or store your card, UPI, or net banking credentials. Payments are processed directly by our payment partner, Razorpay, under its own security standards.

3. How We Use Your Information

• To process and deliver your orders, and to communicate with you about them.
• To respond to customer support enquiries.
• To send order confirmations and, where you've opted in, updates about new collections or offers.
• To improve our website, products, and customer experience.
• To prevent fraud and comply with legal obligations.

4. Sharing Your Information

We share your information only with trusted third parties who help us run our business — such as our payment gateway (Razorpay) for processing payments, and courier partners for order delivery. We do not sell your personal information to third parties.

5. Cookies

We use cookies and similar technologies to keep you signed in, remember items in your bag, and understand how our website is used. You can disable cookies in your browser settings, though some features of the site may not work as intended.

6. Data Security

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, or misuse. All payment transactions are processed over encrypted, secure connections.

7. Your Rights

You may request access to, correction of, or deletion of your personal information at any time by contacting us. You can also opt out of marketing communications at any time using the unsubscribe link in our emails or by contacting us directly.

8. Contact Us

For any privacy-related questions or requests, please contact us or write to us at support@aurellia.co.in.