Frequently Asked Questions
Find answers to common questions about our products and services
Orders & Shipping
How long does delivery take? +
Standard delivery takes 5-7 business days across India.
Do you ship internationally? +
Currently, we only ship within India. We are expanding to international markets soon.
Can I track my order? +
Yes! You will receive a tracking link via WhatsApp or email once your order is shipped.
What if my item is damaged? +
All items are carefully packed. If you receive a damaged item, contact us immediately with photos for a replacement.
Can I change my delivery address? +
You can change your address within 2 hours of placing the order. Please contact our support team immediately.
Returns & Refunds
What is your return policy? +
Please see our Cancellation & Refund Policy page for the current return window and conditions. Items must be unused, in original condition, and in original packaging.
How do I initiate a return? +
Contact us via WhatsApp or the Contact Us page with your order number, and our team will guide you through the return.
How long do refunds take? +
Refunds are processed within 7-10 business days after we receive and inspect the returned item.
Do you charge for returns? +
We provide free return shipping labels for eligible returns. No charges from your end.
Payments & Security
What payment methods do you accept? +
We accept secure online payment via PayU (UPI, cards, net banking and wallets).
Is there any additional fee for online payment? +
No hidden charges. The price you see is the final price.
Products & Materials
Is this real gold? +
No — Aurellia pieces are premium anti-tarnish imitation jewellery, finished to look like real gold at an everyday price. We are transparent about materials on every product page.
What are your pieces made of? +
Each product page lists its exact material and plating. Most pieces use a gold-tone alloy with a durable anti-tarnish finish.
Will it turn my skin green or fade? +
Our anti-tarnish finish is designed to resist the green marks and dulling common with regular imitation jewellery, even with daily wear, water and perfume.
How do I care for my jewellery? +
Avoid direct contact with perfume and harsh chemicals where possible, and store pieces separately to prevent scratching. Wipe with a soft, dry cloth after wear.
Support
Do I need an account to order? +
No — Aurellia checkout does not require creating an account. Just add items to your bag and check out with your delivery details.
How do I contact support? +
Reach us via WhatsApp or the Contact Us page — we respond within 24 hours.